Terms and Conditions

Shipping Policy

Our cookies are shipped via USPS priority mail. We ship the cookies so that they will arrive 2-4 days before your event or requested date. Cookies for specific holidays will be shipped so that they arrive in time prior to that date as indicated on our site.

Shipping upgrades may be available upon request.

We ship only in Ohio.

Payment Policy

All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Paypal.

Custom order invoices will be sent to the email you provide via paypayl and payment must be paid in full within 3 days to ensure your requested order date.

Refund Policy

We have a no returns policy at Cookie Pops and More. We take great precautions to ensure the safety of your product. We take great care in the packaging of our products by individually wrapping each cookie in bubble wrap and making sure proper safeguards are put in place to keep your product safe. Once the cookies leave our possession we cannot be held responsible for handling by the USPS. We do not provide refunds for undeliverable packages due to an incorrect address you provided; or for a deliver delay caused by a weather event or state of emergency.

Our icing is made to order in small batches and variations in icing color may occur. We hand decorate each cookie, and there may be small differences among individual cookies in your order or from examples on our website. We do not issue refunds for these variations.

There are no returns available for perishable food items.


Cancellation Policy

Cookie Pops and More makes every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests. Please contact Cookie Pops and More immediately if you need to change an order, and we will try to accommodate you. Once you place an order there are no returns. Due to the nature of our products, please be aware that our default policy is that all sales are final. Cookie Pops and More has the right to deny, or refund an order due to overbooking.

Design Policy

We do not make cookies with designs that are copyright protected (logos, characters) without permission from the owner.

Privacy Policy

Procedures have been employed to safeguard the security and integrity of any personal information entered on this site. Cookie Pops and More uses third party billing and does not have any access to your credit card data. Cookie Pops and More collects personal information online, including names, postal and e-mail addresses, phone numbers, and billing information for order purposes.

We use the information you provide to us to complete orders and inquiries. We do not share this information with outside parties except to the extent necessary to complete your order.  We use your email addresses to reply to order requests and to send invoices and shipping information to you. Your personal information is treated with confidentiality and is not shared or sold to any third party without your permission.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, procedures are in place to safeguard your privacy and secure the information we collect online.