Terms and Conditions
Our cookies are shipped via USPS priority mail. We ship the cookies so that they will arrive 2-4 days before your event or requested date. Cookies for specific holidays will be shipped so that they arrive in time prior to that date as indicated on our site.
upgrades may be available upon request.
We ship only in Ohio.
All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Paypal.
order invoices will be sent to the email you provide via paypayl and payment
must be paid in full within 3 days to ensure your requested order date.
We have a no returns policy at Cookie Pops and More. We take great precautions to ensure the safety of your product. We take great care in the packaging of our products by individually
wrapping each cookie in bubble wrap and making sure proper safeguards are put in place to keep your product safe. Once the cookies
leave our possession we cannot be held responsible for handling by the
USPS. We do not provide refunds for undeliverable packages due to an incorrect
address you provided; or for a deliver delay caused by a weather event or state
Our icing is made to order in small batches and variations in icing color may occur. We hand decorate each cookie, and there may be small differences among individual cookies in your order or from examples on our website. We do not issue refunds for these variations.
There are no returns available for perishable food items.
Pops and More makes every effort to accommodate customer requests, but because
our products are made to order and require several days to complete, we cannot
guarantee any order change or cancellation requests. Please contact Cookie Pops
and More immediately if you need to change an order, and we will try to
accommodate you. Once you place an order there are no returns. Due to the
nature of our products, please be aware that our default policy is that all
sales are final. Cookie Pops and More has the right to deny, or refund an order due to overbooking.
We do not make cookies with designs that are copyright protected (logos, characters) without permission from the owner.
Procedures have been employed to safeguard the security and
integrity of any personal information entered on this site. Cookie Pops and
More uses third party billing and does not have any access to your credit card
data. Cookie Pops and More collects personal information online, including
names, postal and e-mail addresses, phone numbers, and billing information for
We use the information you provide to us to complete orders and inquiries. We do not share this information with outside parties except to the extent necessary to complete your order. We use your email addresses to reply to order requests and to send invoices and shipping information to you. Your personal information is treated with confidentiality and is not shared or sold to any third party without your permission.
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, procedures are in place to safeguard your privacy and secure the information we collect online.